Effective Date: January 1, 2026
This Refund Policy outlines the terms regarding payments, subscriptions, cancellations, and refunds for services provided by WatifAI.
By purchasing or using our services, you agree to this Refund Policy.
WatifAI provides digital SaaS-based services including:
WhatsApp CRM
Bulk Messaging
AI Chatbots
Automation Tools
Cloud API Services
Email Marketing
Integrations & APIs
Due to the nature of digital services, all payments are generally non-refundable unless otherwise stated.
Subscription fees must be paid in advance.
Services will remain active only during the subscription period.
Failure to renew may result in suspension or deletion of services, data, templates, contacts, or automations.
Refunds may be considered only in the following situations:
Duplicate payment made accidentally
Payment deducted but service not activated
Technical issue caused directly by WatifAI preventing service usage
Incorrect billing due to system error
Approved refunds will be processed to the original payment method.
Refunds will NOT be provided for:
Change of mind
Partial usage of subscription period
WhatsApp or Meta bans/restrictions
Template rejection by Meta
Low quality ratings
Third-party API failures
User policy violations
Spam-related suspensions
Failure to use the platform
Incorrect purchases made by the user
Delays caused by telecom operators, Meta, or external providers
Free trials, demo accounts, promotional credits, or test balances are non-refundable and may be limited or revoked at any time.
Users may cancel subscriptions at any time.
However:
Cancellation does not guarantee refunds
Services will remain active until the current billing cycle ends unless terminated earlier for policy violations
Payments deducted but not confirmed are generally reversed automatically by banks or payment gateways.
Duplicate transactions, if verified, may be refunded after review.
Processing timelines depend on banks and payment providers.
Users are encouraged to contact WatifAI support before initiating chargebacks or payment disputes.
Fraudulent or unauthorized chargebacks may result in:
Immediate account suspension
Permanent service termination
Restriction from future purchases
Approved refunds may take:
5 to 15 business days
depending on banks, UPI providers, or payment gateways.
WatifAI relies on third-party providers including:
Meta
OpenAI
Telecom operators
Cloud hosting providers
Payment gateways
We are not responsible for service interruptions, restrictions, or failures caused by third-party providers.
WatifAI reserves the right to update or modify this Refund Policy at any time without prior notice.
Continued use of the platform constitutes acceptance of the updated policy.
WatifAI
42, Kodambakkam High Rd,
Nungambakkam, Chennai, Tamil Nadu 600034
📞 +91 9566527786
📧 support@watifai.com
🌐 watifai.com