Terms & Conditions

The following information is important as it provides an overview of our terms of services, which we recommend you review.

Terms and conditions
Effective Date: January 1, 2026

Welcome to WatifAI (“Company”, “we”, “our”, or “us”). By accessing or using watifai.com and our services, you agree to comply with and be bound by these Terms of Use.

If you do not agree with these Terms, please do not use our platform or services.

1. About WatifAI

WatifAI is a cloud-based communication and automation platform providing services including but not limited to:

  • Advanced WhatsApp CRM
  • WhatsApp & Email Bulk Messaging
  • AI Chatbots
  • Bot Flow Builder
  • Meta Cloud API Integration
  • WhatsApp Automation
  • Live Chat & Multi-Agent Support
  • CRM & Pipeline Management
  • IVR & Calling System
  • E-commerce Integrations
  • WooCommerce Bots
  • Google Sheets Integration
  • API & Webhooks
  • Analytics Dashboard
  • Facebook Lead Sync
  • Invoice & Payment Management
  • Contact & Group Management

2. Acceptance of Terms

By creating an account or using our services, you confirm that:

  • You are legally eligible to use the platform
  • You agree to comply with all applicable laws and regulations
  • You accept these Terms and our Privacy Policy

3. User Responsibilities

Users agree:

  • To use the platform only for lawful purposes
  • To obtain proper customer consent before sending communications
  • Not to send spam, fraudulent, abusive, misleading, or illegal content
  • Not to violate WhatsApp, Meta, telecom, anti-spam, or email marketing policies
  • Not to misuse APIs, automations, or bulk messaging systems

Users are fully responsible for all activities performed through their accounts.

4. WhatsApp & Third-Party Services

WatifAI integrates with third-party services including:

  • Meta WhatsApp Cloud API
  • OpenAI
  • Google Services
  • Facebook
  • WooCommerce
  • Payment Gateways
  • VoIP Providers

WatifAI is an independent platform and is not affiliated with or endorsed by WhatsApp or Meta Platforms Inc.

Users must comply with all applicable third-party platform policies.

5. Bulk Messaging & Anti-Spam Policy

Users may only send messages to recipients who have:

  • Opted in
  • Provided consent
  • Requested communication

The following are strictly prohibited:

  • Spam messaging
  • Purchased or scraped contact lists
  • Phishing or fraudulent content
  • Misleading promotions
  • Illegal or abusive communication

Violation may result in:

  • Immediate account suspension
  • Service termination
  • Restriction of platform access
  • Reporting to relevant authorities or providers

6. Payment Processing

All payments made through our platform are processed using secure third-party payment gateway providers.

WatifAI does not store sensitive payment information such as:

  • Card numbers
  • CVV details
  • UPI credentials
  • Banking passwords

7. Accepted Payment Methods

Payments may be made using available methods including:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Online Payment Gateways

Available payment methods may vary depending on provider availability.

8. Subscription & Billing

Certain features require paid subscriptions.

By subscribing, users agree that:

  • Subscription fees are payable in advance
  • Pricing may change without prior notice
  • Failure to pay may result in suspension or deletion of services
  • Fees paid are generally non-refundable unless otherwise stated

9. Failed or Duplicate Transactions

  • If a payment is deducted but not confirmed, the amount will generally be reversed automatically as per banking timelines.
  • Duplicate payments, if verified, may be refunded to the original payment method.
  • WatifAI is not responsible for delays caused by banks, payment gateways, telecom operators, or third-party providers.

10. Refund & Cancellation

Refunds and cancellations are subject to our Refund Policy.

Users may contact support for billing-related concerns.

11. Security

We use commercially reasonable security measures to protect platform data and communications.

However, users understand that:

  • No internet-based system is completely secure
  • WatifAI is not liable for unauthorized access beyond our reasonable control
  • Users are responsible for maintaining account confidentiality and password security

12. Service Availability

While we strive to provide uninterrupted services, WatifAI does not guarantee:

  • Continuous uptime
  • Message delivery rates
  • API availability
  • Third-party platform stability

Service interruptions may occur due to:

  • Meta or WhatsApp restrictions
  • Telecom/network failures
  • Server maintenance
  • Third-party outages

13. Meta & WhatsApp Compliance Disclaimer

Users are solely responsible for complying with:

  • WhatsApp Business Policies
  • Meta Platform Policies
  • Telecom regulations
  • Anti-spam laws

WatifAI is not responsible for:

  • WhatsApp bans or restrictions
  • Meta Business Manager limitations
  • Template rejections
  • Quality rating reductions
  • Messaging restrictions imposed by Meta or WhatsApp

14. Intellectual Property

All platform content including:

  • Software
  • Branding
  • Logos
  • UI/UX
  • Documentation
  • System architecture

are the intellectual property of WatifAI and may not be copied, resold, modified, or redistributed without written permission.

15. Limitation of Liability

WatifAI shall not be liable for:

  • Business losses
  • Revenue loss
  • Data loss
  • Delivery failures
  • Account suspensions by third parties
  • Indirect or consequential damages

Use of the platform is at the user’s own risk.

16. Account Suspension & Termination

WatifAI reserves the right to suspend or terminate accounts without prior notice if users:

  • Engage in spam or abuse
  • Violate these Terms
  • Use the platform for illegal purposes
  • Harm platform infrastructure or reputation
  • Violate Meta or third-party policies

17. Dispute Resolution

Users agree to first contact WatifAI support for resolving billing or service-related disputes.

Unauthorized chargebacks or fraudulent disputes may lead to permanent account suspension.

18. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising from the use of this platform shall be subject to the jurisdiction of courts located in Chennai, Tamil Nadu.

19. Changes to Terms

WatifAI reserves the right to modify or update these Terms at any time without prior notice.

Continued use of the platform after changes constitutes acceptance of the updated Terms.

20. Contact Information

WatifAI
42, Kodambakkam High Rd,
Nungambakkam, Chennai, Tamil Nadu 600034

📞 +91 9566527786
📧 support@watifai.com
🌐 watifai.com